TERMS OF SERVICE

1. Introduction

Welcome to M.Z.K. LOGISTICS LIMITED. These Terms and Conditions govern your access to and use of our website, your purchases of packaging products, and the contractual relationship between you and M.Z.K. LOGISTICS LIMITED.

M.Z.K. LOGISTICS LIMITED supplies packaging materials to individual customers and businesses across Europe. Our product range includes shipping boxes, cardboard cartons, bubble wrap, stretch film, packing tape, shipping labels, and other packaging supplies for shipping, storage, transportation, e-commerce fulfilment, removals, and commercial distribution.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions, subject to any mandatory consumer rights that apply to your purchase. Please read these terms carefully before completing a transaction.

If you do not agree with these Terms and Conditions, you should not place an order through our website.

2. Business Information

The website is operated by the following business:

Company Name: M.Z.K. LOGISTICS LIMITED

Business Address: 86 Colinton, Skelmersdale, England, WN8 9AE, United Kingdom

Email Address: info@mzk-logistics.shop

Telephone: +44 7845 753147

For questions regarding these Terms and Conditions, product information, payments, orders, delivery, returns, or refunds, please contact us using the details above.

3. Scope of Business and Service Area

Our website offers packaging products for personal, business, and commercial use. Products may be available in different sizes, materials, pack quantities, and purchasing quantities, depending on the individual product listing.

We intend to serve customers in European countries where delivery is available through our website. Delivery restrictions may apply to particular destinations, products, or order quantities.

Before placing an order, customers should review the product information, destination availability, applicable taxes, shipping charges, and estimated delivery information displayed on the website and at checkout.

We reserve the right to decline or cancel an order where delivery is unavailable, a product is no longer available, a material pricing or listing error has occurred, or there is another legitimate reason to do so. If payment has already been collected for an order that we cancel, we will arrange a refund of the amount paid for the cancelled order, subject to any applicable legal requirements.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, quantities, and other specifications are accurate and informative.

Product images are provided to help customers understand the appearance and intended use of the products. Minor differences in colour or appearance may occur because of screen settings, lighting, or manufacturing variations, provided that the goods still conform to their description and applicable legal requirements.

Customers should review product dimensions, pack quantities, material specifications, and intended applications before purchasing. If a product’s suitability is uncertain, customers may contact us for clarification before placing an order.

All products are subject to availability. A product displayed on the website is not guaranteed to remain available until an order has been accepted.

Nothing in this section excludes or limits any mandatory rights concerning goods that are defective, misdescribed, or otherwise fail to meet applicable legal requirements.

5. Prices, Currency, and Taxes

All product prices will be displayed on the relevant product pages or during checkout.

The applicable currency will be identified on the website or at checkout before payment is completed. Prices, delivery charges, and applicable taxes will be displayed or calculated in accordance with the requirements applicable to the transaction.

Unless expressly stated otherwise, the total amount payable will be shown before the customer submits the order. This amount may include:

• The price of the selected products.
• Applicable taxes, including VAT where required.
• Delivery or shipping charges.
• Any other charges expressly disclosed and lawfully payable for the order.

We will not impose undisclosed mandatory charges after an order has been placed. Optional additional products or services will require the customer’s affirmative selection where required by law.

For deliveries to countries outside the United Kingdom, import duties, customs charges, or other destination-specific fees may apply depending on the destination and shipping arrangement. Where such charges may be payable by the customer, the applicable information should be reviewed before purchase. We will not represent that import charges are included unless this is expressly confirmed at checkout.

If a pricing or calculation error is identified, we will take reasonable steps to contact the customer and explain the available options. Where an order cannot be fulfilled at the displayed price, we may cancel the affected order and refund any payment already collected, subject to applicable law.

6. Billing and Payment Terms — One-Time Purchases Only

6.1 One-Time Purchase Policy

All purchases made through our website are one-time purchases for the specific products selected and confirmed in the order.

When a customer places an order for packaging supplies, the payment relates only to that individual transaction and the products included in that order.

We do not offer subscription-based purchases, recurring billing plans, automatic renewals, or periodic membership charges through this website.

Purchasing a product does not authorise M.Z.K. LOGISTICS LIMITED to charge the customer automatically for future orders. Customers who wish to purchase additional packaging supplies must place a new order and complete a separate payment transaction.

6.2 When Payment Is Due

Payment is due when the customer submits an order through the checkout process, unless an alternative payment arrangement has been expressly agreed in writing by M.Z.K. LOGISTICS LIMITED.

Before the order is submitted, the customer should review the selected products, quantities, applicable taxes, shipping charges, and total amount payable.

The customer must clearly acknowledge that placing the order creates an obligation to pay. The final order button will communicate this obligation through an appropriate label, such as “Pay Now” or “Place Order — Pay Now.”

6.3 Accepted Payment Methods

Available payment methods will be displayed at checkout. Depending on the payment options enabled on the website, these may include credit cards, debit cards, digital wallets, or other supported electronic payment methods.

Payments may be processed securely by Stripe or another payment service provider made available through the checkout system.

The availability of a particular payment method may depend on the customer’s location, payment provider requirements, and transaction eligibility.

6.4 Payment Authorisation and Processing

By submitting an order, the customer authorises the selected payment provider to process the payment for the total amount displayed at checkout.

Payment authorisation does not create permission for recurring charges. Each new purchase requires a separate order and payment authorisation, except where a payment provider independently applies a lawful adjustment or correction to an existing transaction.

We do not intentionally store complete payment card security codes in our own systems. Payment information is handled in accordance with the applicable payment provider’s processes and security requirements.

6.5 Payment Confirmation

An order confirmation will be sent to the email address provided by the customer once the order has been accepted or confirmed in accordance with our ordering process.

The confirmation may include the order reference, purchased products, quantities, prices, delivery information, and payment status.

If payment is declined, remains pending, or cannot be verified, the order may be delayed or remain unconfirmed until the issue is resolved.

6.6 No Hidden or Unauthorised Charges

We will not enrol customers in paid subscriptions or charge them recurring fees as a condition of purchasing our packaging products.

We will not charge customers for optional extras without the required consent. Any payment correction, additional charge, or adjustment relating to an existing transaction must have a valid contractual and legal basis and will be communicated appropriately.

6.7 Refunds and Payment Reversals

Approved refunds will generally be returned to the original payment method used for the transaction, unless another method is required or permitted by applicable law or expressly agreed with the customer.

The time required for a refunded amount to appear in the customer’s account may depend on the payment provider, card issuer, or financial institution.

Further information is provided in our Return and Refund Policy.

7. Order Placement and Acceptance

Customers may place orders by selecting products, choosing available quantities, providing the required contact and delivery details, selecting an available payment method, and submitting the order through checkout.

Before submitting an order, customers should check all information carefully, including:

• Product names, specifications, and quantities.
• Billing and delivery addresses.
• Contact details.
• Applicable taxes and delivery charges.
• Total amount payable.
• Selected payment method.

Customers should correct any errors before completing checkout.

Submitting an order constitutes an offer to purchase the selected products. An automated acknowledgement that an order has been received does not necessarily mean that the order has been finally accepted.

Order acceptance may occur through a subsequent confirmation or other clear communication from us, in accordance with the checkout process and applicable law.

We reserve the right to reject or cancel orders for legitimate reasons, including suspected fraud, payment failure, incorrect pricing, unavailable products, delivery restrictions, or inaccurate order information. Where payment has been collected, we will refund the amount due for the cancelled order in accordance with applicable law.

8. Shipping and Delivery

We aim to fulfil orders using the delivery options available for the destination selected at checkout.

Applicable shipping charges, available delivery destinations, and estimated delivery timeframes will be displayed on the website or during checkout before payment is completed.

Delivery times are estimates unless a specific delivery commitment has been expressly agreed. Actual delivery may be affected by courier operations, public holidays, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Unless a different delivery period is agreed with the customer, we will deliver goods without undue delay and within the legally applicable timeframe. For UK consumer transactions, the general statutory delivery period is 30 days unless another period has been agreed.

Customers should ensure that their delivery address and contact information are accurate and complete. Additional costs arising from incorrect information or a requested delivery change will be handled transparently and only where legally recoverable.

If an order is delayed, lost, or delivered with visible damage, customers should contact us at info@mzk-logistics.shop with their order number and relevant details. We will investigate the matter and explain the appropriate next steps.

Responsibility for goods during delivery will be determined in accordance with applicable law. Nothing in these terms transfers delivery risk to a consumer earlier than permitted by law.

9. Cancellation Rights

9.1 Consumer Cancellation Period

For eligible consumer purchases made online, customers may have a statutory right to cancel their order without giving a reason.

Under the UK consumer distance-selling rules, the usual cancellation period for goods is 14 days from the day the customer, or a person designated by the customer other than the carrier, receives the goods. Different rules may apply to orders consisting of multiple goods delivered separately or to goods delivered in multiple lots.

Customers in other European countries may have additional or different mandatory rights under the laws applicable to their transactions.

9.2 How to Cancel an Order

To exercise an applicable cancellation right, customers should send a clear statement of their decision to cancel to:

Email: info@mzk-logistics.shop

Telephone: +44 7845 753147

Address: 86 Colinton, Skelmersdale, England, WN8 9AE, United Kingdom

Customers should include their name, order number, and the products they wish to cancel. A standard cancellation form may also be used where applicable, but it is not generally necessary to use a particular format if the customer clearly communicates the decision to cancel.

If the order has not yet been dispatched, we will make reasonable efforts to stop fulfilment where possible. If the order has already been dispatched, the customer may need to follow the applicable return procedure.

9.3 Exceptions to Cancellation Rights

Certain statutory exceptions may apply, depending on the product and the applicable law. We will not rely on an exception unless the relevant legal requirements are met.

Nothing in these Terms and Conditions removes any mandatory statutory cancellation rights available to consumers.

10. Returns, Refunds, and Exchanges

Customers who wish to return products, request a refund, or ask about an exchange should consult our separate Return and Refund Policy and contact us before sending products back.

The policy should explain the return procedure, applicable time limits, product condition requirements, return shipping costs, and refund processing arrangements.

Where a consumer validly exercises a statutory cancellation right, we will provide refunds in accordance with applicable law. For UK consumer distance sales, this generally includes the cost of standard outbound delivery, but not the additional cost of a more expensive delivery option selected by the customer.

We may be permitted to make a deduction for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

For faulty, damaged, or incorrectly supplied products, customers should contact us with their order details and relevant evidence. We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Nothing in this section limits statutory rights relating to defective, misdescribed, or non-conforming goods.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate billing, delivery, and contact information.
• Reviewing product specifications and quantities before ordering.
• Using the website lawfully and not attempting to interfere with its security or operation.
• Using payment methods they are authorised to use.
• Contacting us promptly if they identify an order error, suspected unauthorised transaction, or delivery issue.
• Ensuring that the packaging products selected are suitable for their intended use, based on the specifications provided.

Customers must not use the website to engage in fraudulent activity, submit misleading information, disrupt website operations, or infringe the rights of others.

We may restrict access to website features or refuse an order where there are reasonable grounds to suspect unlawful activity, fraud, abuse, or a breach of these terms, subject to applicable law.

12. Business and Bulk Orders

We offer purchasing options that may accommodate both individual buyers and customers requiring larger quantities of packaging supplies.

For bulk or business orders, product availability, quantities, delivery arrangements, and applicable prices will be those confirmed during checkout or separately agreed in writing.

Where a customer purchases wholly or mainly for purposes relating to their trade, business, craft, or profession, that customer may be treated as a business customer rather than a consumer under applicable law.

Consumer-specific cancellation rights may not apply to business-to-business purchases. However, all mandatory legal rights and contractual obligations applicable to the particular transaction remain unaffected.

Business customers should review their order details carefully and contact us before purchasing if they require clarification regarding product specifications, quantities, or delivery arrangements.

13. Intellectual Property

Unless otherwise indicated, the website’s text, product descriptions, graphics, visual elements, logos, and other original website materials are owned by or used with permission by the relevant rights holders.

These materials may not be copied, reproduced, distributed, modified, or commercially exploited without the required authorisation, except where permitted by applicable law.

Product names, trademarks, and third-party materials remain the property of their respective owners.

Purchasing products from our website does not transfer ownership of our website content or any intellectual property rights associated with it.

14. Website Availability and Accuracy

We aim to keep our website accessible and ensure that its information is accurate and current. However, uninterrupted availability cannot be guaranteed.

We may update product listings, website features, or other content from time to time. We may temporarily suspend access for maintenance, security, technical updates, or circumstances beyond our reasonable control.

We will take reasonable steps to correct material errors and communicate with customers where an error affects an existing order.

Nothing in this section excludes liability for a failure to meet our contractual obligations or any responsibility that cannot legally be excluded.

15. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

For consumers, we remain responsible for supplying goods that conform to the contract and for complying with applicable statutory rights and remedies.

To the extent permitted by applicable law, we will not be responsible for losses that are not reasonably foreseeable consequences of a breach of these terms or that arise from circumstances outside our reasonable control.

Where a customer purchases products for business purposes, any limitation of liability will apply only to the extent legally permitted and subject to the nature of the loss and the applicable contractual and statutory rules.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

16. Events Beyond Our Reasonable Control

We will not be considered in breach of these terms solely because performance is delayed by circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, customs delays, industrial action, major infrastructure failures, or government restrictions.

Where such an event affects an existing order, we will take reasonable steps to inform the customer and explain the available options.

This section does not remove any statutory cancellation, refund, or other mandatory rights that may apply because of a delivery delay or failure to perform the contract.

17. Privacy and Personal Information

We process personal information in connection with website use, order administration, payment processing, delivery, customer service, and legal compliance.

Our handling of personal data is explained in our separate Privacy Policy.

By placing an order, customers acknowledge that relevant information must be processed and shared with service providers where reasonably necessary to complete the transaction, arrange delivery, administer refunds, prevent fraud, or comply with applicable law.

We do not sell personal information to third parties. Any processing of personal information remains subject to applicable data protection laws and the rights explained in our Privacy Policy.

18. Third-Party Services and Payment Providers

Our website may rely on third-party services for payment processing, website hosting, security, and delivery.

Payments may be processed by Stripe or another provider identified at checkout. These providers may be subject to their own applicable terms and privacy policies.

M.Z.K. LOGISTICS LIMITED remains responsible for its contractual obligations concerning the products sold through our website. The involvement of a payment processor does not make that processor the seller of our packaging products.

We are not responsible for independent third-party websites or services that we do not control, except where applicable law provides otherwise.