CARRIAGE TERMS

1. Introduction

M.Z.K. LOGISTICS LIMITED is committed to providing clear and reliable shipping information for customers purchasing packaging supplies through our website.

We supply practical packaging products to customers across Europe, including shipping boxes, cardboard cartons, bubble wrap, stretch film, packing tape, shipping labels, and other packaging materials for shipping, storage, transportation, e-commerce fulfilment, removals, and commercial distribution.

This Shipping and Delivery Policy explains our order processing procedures, available delivery destinations, shipping arrangements, estimated delivery timeframes, shipping charges, tracking services, and procedures for handling delivery issues.

By placing an order on our website, you acknowledge that you have had the opportunity to review this policy and the applicable shipping information displayed during checkout. Nothing in this policy limits any mandatory consumer rights under applicable law.

2. Business Information

Company Name: M.Z.K. LOGISTICS LIMITED

Business Address: 86 Colinton, Skelmersdale, England, WN8 9AE, United Kingdom

Email: info@mzk-logistics.shop

Telephone: +44 7845 753147

For questions about shipping, delivery, order status, or tracking information, please contact us using the details above.

3. Delivery Area

Our website serves customers in Europe, subject to the destinations available at checkout.

Delivery availability may vary depending on the destination country, product availability, parcel dimensions, order quantity, and the shipping services available for the particular order.

Customers should enter their delivery address at checkout to confirm whether their location can be served before completing payment.

We reserve the right to restrict delivery to certain destinations where delivery services are unavailable or where legal, customs, operational, or other legitimate restrictions apply. Any applicable delivery restrictions will be communicated before the order is completed where required.

4. Order Processing Time

Orders are processed after the order details have been received and the payment has been successfully confirmed, unless another arrangement has been agreed.

Our standard order processing timeframe is 1–3 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Orders submitted outside normal business operations may begin processing on the next business day.

Processing time covers order verification, product preparation, packaging, and the arrangements necessary to dispatch the shipment. It does not include the transit time required for delivery.

Processing may take longer if an order requires additional verification, contains a product that is temporarily unavailable, or involves circumstances that reasonably require further handling. Where a material delay occurs, we will take reasonable steps to inform the customer.

5. Shipping Methods and Delivery Partners

M.Z.K. LOGISTICS LIMITED arranges delivery using shipping and logistics services appropriate to the destination and order requirements.

The carrier assigned to an order may depend on the delivery country, parcel size and weight, shipment type, and available logistics services.

The actual delivery company and any available tracking reference will be provided in the shipment notification or other relevant order communication where available.

We do not identify a particular courier as a confirmed business partner in this policy unless that relationship has been verified. Customers should refer to their dispatch notification for the carrier responsible for their specific shipment.

6. Estimated Delivery Timeframes

The estimated delivery timeframe for an order depends on the destination, order processing, carrier arrangements, and any applicable customs procedures.

Our general delivery estimates are as follows:

• Order processing: 1–3 business days.
• Transit after dispatch: Estimated 3–10 business days for destinations supported by our standard shipping arrangements.
• Estimated total timeframe: Approximately 4–13 business days from order processing commencement, where the stated processing and transit estimates both apply.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary by country, destination address, carrier service, public holidays, customs clearance, and other circumstances affecting transportation.

The estimated delivery information shown at checkout or in the order confirmation will take precedence where a more specific timeframe has been provided for an individual order.

We will deliver goods without undue delay and within any delivery period agreed with the customer. Where no other period has been agreed, we will comply with the applicable statutory delivery deadline.

7. Shipping Costs

Shipping charges are calculated according to the destination, selected products, order quantities, parcel characteristics, and available delivery services.

The applicable shipping cost will be displayed during checkout before payment is completed.

The total amount payable will include the applicable product prices, disclosed shipping charges, and taxes or other mandatory charges where required by law.

We will not add undisclosed mandatory shipping fees after the customer has completed an order.

If a delivery destination requires a special arrangement that affects shipping costs, we will communicate the applicable charges and obtain the customer’s agreement where necessary before proceeding.

8. Order Confirmation and Dispatch Notification

After an order has been accepted or confirmed through our ordering process, we will send an order confirmation to the email address provided at checkout.

Once the order has been dispatched, a shipment notification may be sent containing available dispatch details and tracking information.

Customers should check their email inbox, spam folder, and junk folder if they cannot locate an order or shipping notification.

If you believe that your order confirmation or dispatch notification is missing, please contact us with your order number and the email address used to place the order.

9. Shipment Tracking

Tracking information will be provided where tracking is available for the selected shipping service.

When a tracking number or tracking link is supplied, customers can use it to review the shipment’s progress through the relevant carrier’s tracking system.

Tracking information may not appear immediately after dispatch because carriers may need time to scan and register the parcel in their systems.

If tracking information remains unavailable or shows no meaningful progress for an extended period, please contact us. We will review the available shipment information and assist with further enquiries where possible.

10. Delivery Address and Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check that the following information is correct:

• Recipient’s full name.
• Street address and building number.
• City or town.
• Postal code.
• Destination country.
• Contact telephone number and email address, where requested.

Incorrect or incomplete delivery information may cause delays, failed delivery attempts, or additional handling requirements.

If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once a shipment has entered the carrier’s network.

Any additional costs arising from a requested address change will be communicated before being charged where required by law.

11. Customs Duties, Taxes, and International Deliveries

For orders delivered across national borders, customs procedures, import duties, VAT, or other destination-specific charges may apply depending on the shipping route and applicable law.

The treatment of these charges depends on the destination, the nature and value of the shipment, the applicable tax rules, and the delivery arrangement.

Where such charges are payable by the customer, the relevant information will be provided where required and to the extent reasonably available before the order is placed.

Customers are responsible for complying with applicable import requirements at their destination. We will not describe customs duties or import taxes as included in the purchase price unless this is expressly stated at checkout or in the order confirmation.

Customs inspections and clearance procedures may affect estimated delivery times.

12. Delayed Deliveries

We make reasonable efforts to dispatch orders within the stated processing timeframe and to provide accurate delivery estimates.

However, delivery may be delayed by circumstances including:

• Carrier capacity or operational disruptions.
• Severe weather or other transport interruptions.
• Public holidays.
• Customs inspections or clearance procedures.
• Incorrect or incomplete delivery details.
• Events outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@mzk-logistics.shop and include your order number.

We will review the available information and, where appropriate, contact the relevant carrier to investigate the delay.

Estimated delivery dates do not remove our responsibility to comply with any binding delivery commitment or statutory delivery deadline.

13. Lost, Missing, or Undelivered Parcels

If tracking indicates that a parcel has been lost, or if your order has not arrived within the applicable delivery period, please contact our customer support team.

Please provide your order number, delivery address, tracking reference if available, and any relevant delivery notifications.

We will investigate the matter using the available order and carrier information and explain the appropriate next steps.

Where a shipment is confirmed as lost or undelivered, we will provide an appropriate remedy in accordance with the order terms and applicable law.

For consumer purchases, responsibility for delivery remains with us until the goods come into the physical possession of the customer or a person identified by the customer, except where applicable law provides otherwise.

Customers should not be required to resolve a delivery failure solely with the carrier in place of contacting us about their purchase.

14. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete, or different from the products confirmed in your order, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Photographs of the parcel, packaging, or affected products where available.
• Any relevant delivery or tracking information.

Please retain the affected products and packaging while the matter is being reviewed, where reasonably possible.

We will assess the information and explain the next steps, which may include replacement arrangements, a refund, or another appropriate remedy depending on the circumstances and applicable law.

Reporting an issue promptly helps us investigate efficiently but does not remove or shorten any statutory rights.

15. Failed Delivery and Returned Shipments

A delivery may fail if the address is incomplete, the recipient cannot be reached, access to the delivery location is unavailable, or the carrier cannot complete delivery for another reason.

Where a carrier offers redelivery or collection, the available instructions may be communicated through its tracking system or delivery notification.

If a shipment is returned to us, we will review the reason for the return and contact the customer to determine the appropriate next steps.

Any additional shipping charges will be handled transparently and only where contractually and legally permitted. We will not impose an automatic charge without a valid basis.

Where the failure results from our error or another circumstance for which we are responsible, the matter will be resolved in accordance with applicable law.

16. Order Changes and Cancellation Before Dispatch

If you need to change or cancel an order, contact us as soon as possible at info@mzk-logistics.shop.

Where an order has not yet been dispatched, we will make reasonable efforts to accommodate a request to amend or cancel it.

Once an order has been dispatched, a change to the shipment may no longer be possible. The customer may need to follow the applicable cancellation or return procedure.

Eligible consumers may have statutory cancellation rights for online purchases. These rights are explained in our Terms and Conditions and Return and Refund Policy and are not replaced by the dispatch status alone.

17. Returns and Refunds Related to Delivery

If you wish to return a product or request a refund, please refer to our separate Return and Refund Policy.

Where a refund is approved, it will generally be issued to the original payment method, subject to applicable law and the payment provider’s procedures.

For eligible UK consumer cancellations, standard outbound delivery charges are generally refundable, while additional costs for a more expensive delivery option selected by the customer may not be refundable.

Where goods are faulty, damaged, misdescribed, or otherwise non-conforming, customers retain the rights and remedies provided by applicable consumer protection law.