PRIVACY POLICY

1. Introduction

M.Z.K. LOGISTICS LIMITED (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, browse our products, place an order, or contact our customer support team.

We supply packaging products to customers across Europe, including shipping boxes, cardboard cartons, bubble wrap, stretch film, packing tape, shipping labels, and other packaging materials for shipping, storage, transportation, e-commerce fulfilment, and commercial distribution.

This Privacy Policy is intended to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR), where applicable.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular processing activity, we will request your consent separately.

2. Data Controller and Contact Information

M.Z.K. LOGISTICS LIMITED is responsible for determining how and why personal data is processed in connection with our website and business operations, subject to the roles of any independent controllers involved in particular services.

Company Name: M.Z.K. LOGISTICS LIMITED

Business Address: 86 Colinton, Skelmersdale, England, WN8 9AE, United Kingdom

Email: info@mzk-logistics.shop

Telephone: +44 7845 753147

For questions about this Privacy Policy, requests concerning your personal data, or complaints about our data handling practices, please contact us using the details above.

3. Personal Information We Collect

We collect only the categories of personal information reasonably necessary for operating our website, processing orders, providing customer support, and meeting our legal obligations.

3.1 Information You Provide Directly

When you place an order, create an account, complete a checkout form, or contact us, we may collect:

• Name and surname.
• Billing address and delivery address.
• Email address and telephone number.
• Order details, purchased products, quantities, and transaction references.
• Information you provide in customer service enquiries, return requests, refund requests, or other communications.
• Account login information, where customer accounts are available.
• Business details supplied voluntarily for business or bulk purchasing enquiries.

You may be unable to complete certain transactions if you do not provide information necessary to process an order or arrange delivery.

3.2 Payment Information

Payments made through our website may be processed by Stripe or other payment service providers made available at checkout.

We may receive payment-related information such as payment status, transaction identifiers, payment method type, billing details, and information required to reconcile orders or handle refunds.

Full payment card numbers and card security codes are generally handled directly by the relevant payment service provider rather than stored by us. We do not intentionally store complete payment card security codes in our own systems.

Payment processing is subject to the applicable payment provider’s terms and privacy policy.

3.3 Technical and Usage Information

When you access our website, certain information may be collected automatically, depending on the technologies and settings in use. This may include:

• IP address and approximate geographic location derived from it.
• Browser type and version.
• Device type and operating system.
• Website pages visited and interactions with website features.
• Referring website or page.
• Access timestamps, diagnostic records, and security-related events.
• Cookie identifiers and similar online identifiers, where applicable.

We use this information to maintain website functionality, understand general website usage, detect suspicious activity, and improve website security and performance.

3.4 Information from Third Parties

We may receive relevant information from payment processors, delivery providers, fraud prevention services, website hosting providers, and other service providers involved in fulfilling an order or operating our website.

The information received depends on the services used and may include payment confirmation, shipment status, delivery confirmation, and transaction risk indicators.

4. How We Use Personal Information

We process personal information for the following purposes:

Order processing and fulfilment: To confirm purchases, process payments, prepare orders, arrange delivery, provide shipment updates, and manage order-related enquiries.

Customer service: To respond to questions about products, product specifications, available quantities, orders, shipping, returns, exchanges, and refunds.

Payment administration: To confirm transaction status, reconcile payments, process eligible refunds, and investigate payment disputes.

Website operation: To maintain website functionality, manage customer accounts where available, troubleshoot errors, and improve the shopping experience.

Security and fraud prevention: To identify suspicious transactions, prevent unauthorised activity, protect our website, and investigate potential misuse.

Legal and regulatory compliance: To maintain appropriate business records, comply with applicable accounting and tax requirements, respond to lawful requests, and establish or defend legal claims.

Service improvement: To assess general purchasing trends, product demand, website performance, and customer enquiries, using aggregated or otherwise appropriately protected information where possible.

Marketing communications: To send promotional emails or other marketing communications where permitted by law and, where required, with your consent. You may unsubscribe from marketing emails at any time.

We do not use personal information for purposes incompatible with those described in this Privacy Policy without providing additional information and obtaining consent where required.

5. Legal Bases for Processing

Where the UK GDPR or EU GDPR applies, we process personal data on one or more of the following legal bases:

• Performance of a contract: Processing necessary to accept and fulfil your order, arrange delivery, manage payments, or provide requested customer support related to your purchase.
• Legal obligation: Processing necessary to comply with applicable tax, accounting, consumer protection, and other legal requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, such as maintaining website security, preventing fraud, managing customer enquiries, improving our services, and defending legal claims, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given consent, where required, including certain non-essential cookies and electronic marketing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Where processing is necessary to fulfil an order or comply with a legal obligation, failure to provide the required information may prevent us from completing the relevant transaction or meeting our legal responsibilities.

6. Payment Processing and Stripe

Our website may use Stripe to facilitate secure payment processing.

When you make a purchase, relevant information may be shared with Stripe, including transaction details, billing information, order amounts, payment method information, and other data necessary to process or verify the payment.

M.Z.K. LOGISTICS LIMITED uses payment processing services to accept and administer customer payments. Stripe is a third-party payment service provider and is not our business partner or the seller of the packaging products offered on our website.

Depending on the specific processing activity, Stripe may process personal data on our behalf as a processor or act as an independent controller for its own purposes, as explained in Stripe’s applicable privacy documentation.

We do not control all processing carried out independently by Stripe. You can review Stripe’s privacy information at:

We encourage customers to review the relevant payment provider’s privacy terms to understand how payment-related information is handled.

7. Sharing Personal Information

We do not sell personal information to third parties. We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Privacy Policy.

Payment service providers: To process payments, verify transactions, administer refunds, and prevent fraudulent activity.

Delivery and logistics providers: To arrange shipment, provide delivery updates, and complete delivery to your nominated address.

Website hosting and technology providers: To host our website, maintain systems, provide technical support, and protect website infrastructure.

Customer support and business service providers: To help manage enquiries, order administration, and other essential business operations.

Professional advisers: To obtain legal, accounting, tax, or other professional assistance where necessary.

Public authorities and legal recipients: Where disclosure is required by law, a valid legal process, or necessary to protect our rights and comply with regulatory obligations.

We require service providers acting on our behalf to handle personal data appropriately and to implement suitable safeguards. Where required by applicable law, we enter into appropriate data processing agreements with such providers.

We do not permit service providers to use personal information entrusted to them by us for unrelated purposes unless they have an independent lawful basis to do so.

8. International Data Transfers

M.Z.K. LOGISTICS LIMITED is based in the United Kingdom and serves customers across Europe. Some of our service providers may process personal data in countries outside the United Kingdom or the European Economic Area.

Where personal data is transferred internationally, we take steps to ensure that the transfer complies with applicable data protection laws.

Depending on the circumstances, appropriate safeguards may include:

• Transfers to countries recognised as providing an adequate level of data protection.
• Standard Contractual Clauses approved by the European Commission, where applicable.
• The UK International Data Transfer Agreement or UK Addendum, where applicable.
• Other legally recognised transfer mechanisms and supplementary safeguards where necessary.

You may contact us using the details in Section 2 to request further information about relevant international transfers and the safeguards applied, subject to applicable legal restrictions.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods depend on the type of information, the purpose for which it was collected, and our legal and operational obligations.

• Order and transaction records: Retained for the period required to administer purchases, handle returns and refunds, meet applicable accounting and tax obligations, and resolve disputes.
• Customer support communications: Retained for a reasonable period necessary to respond to enquiries, maintain relevant service records, and resolve complaints.
• Customer account information: Retained while the account remains active and for an appropriate period afterwards where necessary for legal compliance or dispute resolution.
• Technical and security logs: Retained for a period appropriate to website security, troubleshooting, and fraud prevention needs.
• Marketing preferences: Retained as necessary to administer your preferences and maintain records of consent or objections.
• Cookie and consent records: Retained according to the purpose of the cookie, the applicable consent requirements, and the relevant technical configuration.

When personal information is no longer required, we will delete it, anonymise it, or securely restrict access to it, subject to applicable legal obligations and legitimate recordkeeping requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website operation, remember preferences, maintain shopping cart functionality, measure performance, and, where enabled, provide analytics or marketing features.

10.1 Essential Cookies

Essential cookies are used for functions necessary to operate the website, such as maintaining sessions, remembering items in your shopping cart, supporting checkout, and protecting website security.

These technologies may be used without consent where permitted by applicable law.

10.2 Analytics and Functional Cookies

Where enabled, analytics cookies may help us understand how visitors use our website, while functional cookies may remember selected preferences or improve website usability.

We will request consent before using these technologies where required by applicable law.

10.3 Advertising and Marketing Cookies

If advertising or marketing technologies are used, they may help measure advertising performance or deliver relevant promotional content.

Non-essential advertising cookies will not be activated before the required consent is obtained.

10.4 Managing Cookie Preferences

Where required, our website will provide a cookie consent mechanism that allows you to accept or reject non-essential cookies and change your preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

The specific cookies used depend on the technologies and services enabled on our website.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Depending on the systems involved, these measures may include access controls, appropriate system permissions, secure communications, security monitoring, and the use of reputable third-party service providers.

Payment information is handled through the relevant payment processing infrastructure and security measures applicable to that provider.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We continually consider appropriate safeguards in light of the nature of the information processed and the risks involved.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification to relevant authorities and affected individuals where required.

12. Your Data Protection Rights

Depending on your location and the circumstances of the processing, you may have the following rights under applicable data protection law:

Right of access: You may request confirmation of whether we process your personal data and obtain a copy of relevant information.

Right to rectification: You may ask us to correct inaccurate or incomplete personal information.

Right to erasure: You may request deletion of your personal data where the applicable legal conditions are met.

Right to restriction: You may request that we restrict certain processing activities in circumstances provided by law.

Right to data portability: Where applicable, you may request a copy of personal data you provided to us in a structured, commonly used, machine-readable format.

Right to object: You may object to processing based on our legitimate interests in circumstances provided by law. You also have an unconditional right to object to direct marketing.

Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

Rights concerning automated decision-making: Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even when you request deletion.

To exercise your rights, contact us at info@mzk-logistics.shop. We may request reasonable information to verify your identity before processing your request.

We will respond without undue delay and within the applicable statutory timeframe, generally one month under the UK GDPR and EU GDPR, subject to any lawful extension or other applicable requirements.

You will not be charged for a standard request unless applicable law permits a reasonable fee in specific circumstances.

13. Marketing Communications

We may send information about our products, packaging supplies, and relevant offers where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in the relevant email or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, payment notifications, delivery updates, or important information about an existing purchase.

We will maintain appropriate records of marketing preferences and opt-out requests to respect your choices.

14. Children’s Privacy

Our website is intended for adults and business customers purchasing packaging supplies for personal or commercial use. It is not specifically directed at children.

We do not knowingly collect personal data from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.

Where consent is required for a child’s personal data, we will comply with the applicable age requirements and parental authorisation rules.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers and other service providers.

These third parties may operate under their own privacy policies and terms. We are not responsible for the independent privacy practices of websites that we do not control.

We encourage you to review the privacy information of any third-party service before providing personal information directly to it.

16. Complaints and Supervisory Authorities

If you have concerns about how we process your personal information, please contact us first at info@mzk-logistics.shop so that we can review your concerns.

If you are in the United Kingdom, you may also lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/

If you are located in the European Economic Area, you may lodge a complaint with the data protection supervisory authority in your country of habitual residence, place of work, or the place of the alleged infringement, as permitted by applicable law.

You are entitled to contact the relevant supervisory authority directly without first contacting us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, payment or delivery arrangements, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this page. Where required by law, we will provide additional notice or seek renewed consent before implementing changes that require it.

We encourage you to review this page periodically to remain informed about our privacy practices.