nadem.food accepts orders for ready-made and ready-to-eat meals primarily through its online platform. Once a purchase is completed, order confirmation, payment details, and delivery information will be provided electronically.
- Order Confirmation
Orders are typically confirmed within 24 hours of the customer completing the online payment. Confirmation details may be provided via the website or sent to the email address provided by the customer.
- Delivery Arrangements
Meal orders involve the delivery of physical goods rather than digital downloads. Following order confirmation, we generally arrange for the order to enter the delivery process within 1–3 business days.
Under normal circumstances, orders are expected to arrive at the provided address within 3–7 business days after dispatch or the finalization of delivery arrangements.
- Delivery Notifications
Once an order enters the delivery process, customers may receive updates regarding delivery or order status via email. Customers are responsible for ensuring that the submitted email address and delivery address are accurate.
- Delays
Delivery times may be delayed due to weekends, public holidays, weather conditions, traffic, delivery service provider issues, or other factors beyond our control.
In the event of a significant delay, we will assist the customer in checking the order status to the best of our ability.
- Address Information
Customers must provide complete and accurate delivery information when placing an order. If delivery fails due to an incorrect or incomplete address, or an inability to contact the recipient, rescheduling may be required, and additional fees may apply.