nadem.food is committed to providing customers with a clear and convenient shopping and after-sales experience. The following refund policy applies to ready-made meals, ready-to-eat foods, and related meal products purchased online via nadem.food.
- Refund Requests
If the items received have quality issues, show obvious damage caused during delivery, or significantly differ from the order details, please contact us within 24 hours of receipt, providing your order information and a description of the issue.
To ensure food safety, we may require customers to provide photos of the items or other relevant information regarding food products.
- Refund Review
Upon receiving a refund request, we typically review it within 2 business days and notify you of the outcome via email or other contact methods.
If the request meets the refund criteria, we will arrange the refund based on the specific circumstances.
- Refund Processing Time
Once a refund is approved, the funds are usually returned to the original payment method within 3–5 business days.
The actual time it takes for funds to appear in your account may depend on the processing speeds of banks, payment service providers, or other financial institutions; therefore, some refunds may take longer to reflect in your account.
- Non-Refundable Situations
Due to the nature of food products, we generally do not accept returns or refund requests based on personal preference for items that were delivered correctly and have no quality issues.
If delivery fails due to reasons such as an incorrect delivery address provided by the customer, the customer being unable to receive the order, or other reasons unrelated to product quality, the refund will be handled based on the specific circumstances and applicable costs.
- Order Cancellation
If you wish to cancel an order, please contact us via nadem.food as soon as possible. Once an order has entered the preparation or delivery process, it may no longer be possible to cancel it.
If the order is eligible for cancellation, we will process the refund using the original payment method.
- Contact Us
If you have any questions regarding refunds, orders, or products, please contact us via nadem.food and provide the relevant order information so we can assist you promptly.
Company: NADEM LTD
Address: 169 Wayfield Road, Chatham, England, ME5 0HD
Email: shop@nadem.food
Phone: +44 7951 521085