- Overview and Scope
This Cancellation and Refund Policy governs all equipment bookings, plant hire reservations, and associated transport logistics arranged through CB Plant & Sales Ltd. By submitting a booking deposit or entering into a hire agreement, the client expressly agrees to the terms outlined herein.
- Client Cancellation Timeframes and Notice Periods
Cancellations must be formally submitted in writing via email to hire@cbplanthire.com. The cancellation notice period is calculated from the confirmed date and time of receipt by CB Plant & Sales Ltd prior to the scheduled commencement date of the hire contract.
Standard Notice Period (14 Days or More Prior to Commencement): If a client cancels a confirmed equipment booking at least 14 days prior to the scheduled hire start date (aligning with our initial inquiry and booking confirmation window), the booking deposit will be refunded in full, subject to the deduction of any administrative or third-party processing costs incurred.
Short-Notice Cancellation (Between 7 and 13 Days Prior to Commencement): If cancellation is received between 7 and 13 days inclusive prior to the scheduled hire start date, 50% of the total booking deposit shall be retained by CB Plant & Sales Ltd to offset logistics holding, pre-inspection scheduling, and fleet allocation losses.
Late Cancellation (Fewer than 7 Days Prior to Commencement): If cancellation is received less than 7 days prior to the scheduled commencement date (corresponding to our 48 to 72 hours pre-delivery inspection and transport mobilization window), or on/after the scheduled start date, the booking deposit is strictly non-refundable.
- Transport and Logistics Cancellations
Where transport, delivery, or collection services have been dispatched, scheduled, or incurred within the 48 hours pre-delivery mobilization phase prior to cancellation, all associated logistics charges, transport mobilization fees, and driver dispatch costs are strictly non-refundable.
- Equipment Availability and Operational Modifications by CB Plant & Sales Ltd
In the event that unforeseen operational circumstances, severe weather conditions, or technical maintenance requirements prevent CB Plant & Sales Ltd from fulfilling a confirmed equipment reservation during our inspection and preparation phase:
The client will be notified immediately.
The client may elect to reschedule the hire period to alternative mutually agreed dates, or receive a full refund of any deposit and advance fees paid.
CB Plant & Sales Ltd shall not be held liable for any indirect or consequential losses resulting from equipment reallocation or availability constraints.
- Early Termination of Hire Contracts
Once equipment delivery has been completed, site offloading has taken place, and the active hire period has commenced (ranging from our standard minimum 7-day weekly hire cycle to long-term commercial terms), rental fees for the agreed minimum hire duration are fully committed. Early return of equipment by the client does not entitle the client to a pro-rata refund or credit for unused hire days unless explicitly agreed upon in writing by CB Plant & Sales Ltd prior to the return. Hire extension requests must be submitted in writing at least 48 hours prior to the scheduled contract expiration date.
- Dispute Resolution and Contact Information
For any inquiries concerning cancellations, scheduled refunds, or booking modifications, clients must contact our administrative office directly:
Company: CB PLANT & SALES LTD
Address: 59a Drumlish Road, Dromore, Omagh, United Kingdom, BT78 3ER
Telephone: +44 28 8289 3728
Email: hire@cbplanthire.com